CIO Update
CIO Update is for you as a customer to get better control of how your daily work goes, so that you have an overview of the service, its SLA, monitoring, etc. These meetings are also available to collect any questions about delivery in as well as get information about the news that comes, so that "IT" will not be surprised at any service changes since Office 365 is an Evergreen service. During the meeting, we will review, among other things, the Health and Disparities of Services, Current Affairs, News and Usage reports.
Delivery takes place every three month in workshop format through video conferencing on Teams or Skype for Business.
About our Managed Services
Our Managing Services are designed based on our customers' wishes and requirements to transparently complement your wishes and demands on your cloud Environment. The base of our Managed Services is "Fundamental," and then, as a customer, you completely choose how you want to set up your Service Deployment based on service components; 1st Line support, SLA, Case Included, Capacity, ASOC, Onboarding, CIO update, CxO update and Systems. Within most service components, you can also customize level, volume, frequency, etc.
For customers with CSP agreements, Fundamental is Included with free escalation to Microsoft support within the framework of the current CSP agreement, which means that you as a customer only pay for additionell Managed Services Components.