1st Line, end users support
1st Line Support is an end-user support with high FPOC (First Point Of Contact) solution where we handle applications within Office 365, Operating System, and Mobile Devices connected to Office 365. Within the 1st Line Support, support for current and previous two previous versions of applications included. operating system.
Availability is free from 08:00 to 17:00, delivery is KPI based. The agreed number of support cases is included within the service and should the number of cases exceed the agreed, these will be charged separately in arrears.
About our Managed Services
Our Managing Services are designed based on our customers' wishes and requirements to transparently complement your wishes and demands on your cloud Environment. The base of our Managed Services is "Fundamental," and then, as a customer, you completely choose how you want to set up your Service Deployment based on service components; 1st Line support, SLA, Case Included, Capacity, ASOC, Onboarding, CIO update, CxO update and Systems. Within most service components, you can also customize level, volume, frequency, etc.
For customers with CSP agreements, Fundamental is Included with free escalation to Microsoft support within the framework of the current CSP agreement, which means that you as a customer only pay for additionell Managed Services Components.